We have been swamped by your enthusiastic response to our products and our great service. Here are some of the comments that have been sent in by our valued customers.
My bag arrived last Friday and I am absolutely delighted with it, its just fantastic. Thank you so much for all of your help (and patience) when I was considering buying this.
I must thank you for your good service. The kids loved the gifts & also commented on the wrapping. Good stuff! I shall call you again.
Hi, I ordered a serenade bag and wallet yesterday and received them this morning at my front door and they are gorgeous. I just wanted to say a big thank you for my purchase and I will shop at your website again. Kind Regards.
Well, what great service, my bag arrived on Saturday and OMG I love it, thanks so much, I hope to do business again.
SHARON [NEW ZEALAND]
Hi NAIM My parcel just arrived, love the Gift Wrapping, my grandson will be over the moon, thank's for the great service. Cheers Brad
Thank you so much guys. I have my new handbag Great Service you provide. Ordered my bag yesterday at around 2pm, and delivered this morning at 10.18 am WOW!! Regards
To Whom It May Concern, I recently made a purchase online from Coolgifts and had dealings with a gentleman called Naim. He was just so delightful, helpful and patient with me! Naim called me several times, as well as emailed me, to update me on the progress of my purchase. I don't remember ever having had such excellent service. I realise that some people may have some hesitation with dealing with companies online, but I would not have no hesitation at all in recommending this company to anyone.
Have received the above wallet today and am very impressed with the packaging and prompt delivery as promised. Thank you for all your assistance and courteous manner it is very much appreciated. I have not had service like this in a long time. Kind regards.
Thumbs UP! I’m from FRANCE and my fiancee is in Australia , its hard and expensive to send gift from overseas , but I found this company via internet , they are based very close to where my fiancee live , and they have heaps of choice , I bought the heated boots , and I found out that their price are the cheapest of the internet market ! The postage was very quick , shipped monday , delivered tuesday morning ,perfect packaging ,appreciated by my fiancee and customer service excellent,fast and professional. Thanks again I will be back soon Smile Flo
Unbelievable!! I live in country Victoria. I ordered my bag yesterday afternoon and it was here in less than 24hrs, and in perfect condition due to the excellent packaging. I will certainly use your site again and will recommend it to others. Thank-you so very much.
Just wanted to say thanks so much for the speedy delivery, quality products, excellent communication around the order processing and shipping and gorgeous wrapping. I will definitely shop on this site again and have recommended it to friends.
Hi. would just like to let you know that i received my order today and i am so impressed with the way it was packaged and the time it took to arrive.The bag is simply beautiful .Thank you so much, my daughter is going to be on happy girl at xmas time. Kind regards Rose Foster.
Hi there Thank you for your email. It was a nice surprise. I wanted to let you know I got my bag two days ago and it is absolutely fabulous! Thank you very much for your service and packaging my new bag so well. It has been great dealing with you. Kind regards
Hi Just wanted to say a big Thank You! My gifts arrived today, beautifully wrapped and with labels for me to identify them easily – wonderful! I will definitely be visiting your site again and will recommend you to my friends. Thank you for the excellent customer service.
Hi Naim I received my bag and wallet today...it was such quick delivery and the presentation and packaging was sensational...I was going to purchase the very same products in a retail store and then I found them online and i am so happy I did...your merchandise is better quality I will be highly recommending cool gifts to friends and family I am absolutely rapped in my purchase...best thing I have bought online ! Kind Regards Karen.
Hi Naim, thankyou the bag arrived on Sunday 20th which was fantastic. Great pleasure dealing with you & such speedy arrival. Gift wrapping was great, can't wait to see the bag when my daughter opens it xmas day. kind regards Sue.
WOW ! Thank you very much for your prompt service at such a busy time of year ! I thoroughly enjoyed using your website & service... I have recommended it to everyone and will continue to...the gift wrapping was the icing on the cake ! Thanks again and Merry Christmas :o)
I just received my first order from you today and I am so impressed with your excellent service. Thank you so much, I will definitely shop with you again regards Kim.
Just wanted to let you know how impressed I am with your company and the service I received. I only ordered my item on Friday and its Tuesday and I just received a lovely visit from the postman with my parcel. It was very fast and efficient service and I will be recommending your site and using it again myself. Oh yeah and it was beautifully gift wrapped too. Thanks Again
Hello Naim, THANK YOU so much for the beautiful bag and wallet. Also, your packaging is superb! I would highly recommend you to all my friends! I am so impressed with your professionalism and quality products. I love shopping with you and will be back! Thank you again, Kindest regards,
Hi to the Coolgifts Team, I just wanted to say a very big THANK YOU for the wonderful items I received today in such beautiful wrapping and condition! A real pleasure dealing with you. Thanks again. Regards,]
Good Morning Naim, I received my handbag and wallet this morning - thank you :) They look fantastic and I'm a very happy woman !! ha ha ha Have a Great Day !! Cheers
PAM [NEW ZEALAND]
Hi Cool Gifts, Just thought I would let you know that? I received my Wallet today that I purchased online? only yesterday afternoon! Thank you so much for the efficient service.? It's wonderful! Oh - I love the wallet - it's exactly what I wanted...! Thanks again,
I would just like to say thankyou very much, I was so happy with my purchase. It got here in record time the gift wrapping was so beautiful and it was packed and shipped so carefully. Totally impressed by the whole thing, will definitely be shopping with you again. A huge thank you kind regards
Good news Naim, my goods arrived today in top order. I must say thank you Naim for A1 customer service, packing and gift wrapping. Excellent! Top marks for you and your crew at Coolgifts....P.s.. When I opened the LED Rose at work and turned it on the young receptionist fell in love with it so being the bloke I am... I gave it to her... I am going to reorder some more items shortly...all the best ,Regards, Peter..
Hi, I received the handbag and wallet yesterday. Thank you very much for all your help. They are beautiful. Regards Katrina
Hello, This is an appreciation e-mail to say Thank You for your wonderful customer service, With world class customer service like that I will buy from you again even if I don't need the items It is rare today to come across a business that values clients well done.
I have to let you know that I received my handbag within 24 hours of placing the order! The handbag is absolutely magnificent. It was wrapped beautifully and carefully! Customer service second to none! I'll certainly be telling friends about Coolgifts. Thanks again Meagan
Dear Coolgifts team, Just to let you know that my purchase has arrived promptly and I am thrilled with it. Packaging and presentation excellent and I am extremely impressed with your organisation. Thank you Yvonne
Just to let you know that I received the 'gorgeous' bag on Friday and have used it over the weekend with many admirers. No doubt I will be in touch with you in the future as you appear to offer a quality product and service. Many thanks... Maureen ( official name is Mary)
Hi, Your service is fantastic and I love my wallet more than the last one I got from you. I received the wallet yesterday which is surprising for Aust Post! Thank you so much. I know I will buy from you again. Regards Sarina
Hi Guys, Opened the gifts on Christmas Eve (my Birthday) gifts for myself !!! Had so many comments from friends have passed on your web site, just love the products!
Just wanted to say that YOU GUYS ROCK!! =) I got our gifts today, all stunningly wrapped and clearly marked so I know which item is which. I am thoroughly impressed with your website, your range of great items, and your fantastic customer service - especially this close to Christmas! Amazing! As a business owner myself, I really appreciate your willingness to go the extra mile - thanks again for adding the extra item I forgot even after I'd completed my order! We will definitely check Coolgifts the next time we need... well, a cool gift! And we'll be shouting about your website to anyone who will listen. Have a very Merry Chrissy and all the best for a healthy, prosperous and joyful New Year!! With many thanks,
Many Thanks I received the gifts & they are so beautifully wrapped I haven't opened them yet I am waiting until Christmas! Great service, will certainly use you again,
I received my beautiful wallet yesterday thank you for your quick service I will be shopping with you again.
Thank you so much for the bag, it arrived last week and it was just given as a present they loved it!!! it was so beautiful! thank you so much for all of your help and fast correspondence. Thank you, thank you, thank you!
I ordered rock beat rhythm sticks yesterday & they arrived today thank you so much.... AND they are beautifully wrapped However, I need to know if they have batteries in them already??? As it's for a kids birthday party & I don't want to make them cry.. !!
Hello Coolgifts Team, My purchase of the above item arrived today. Thank you. I am very happy with the bag. My favourite colour is green. Regards,
Thank you so much for the prompt service you gave when I purchased my serenade bag. Not only the swiftness but the way the bag was presented & sent. Thank you again One very happy customer.
The parcel sent yesterday, already arrived today. That's amazing service. Thank you so much !!
Hi there, Just want to say thanks, I received my order today and was wrapped beautifully, your customer service was great and very efficient and I look forward to ordering from you again. Thanks again
Thank you for your assistance in regards to the purchase of my purse. Customer service today on the phone was excellent. Many thank, and will refer your site to our friends.
Thank you for sending my handbag so quickly, so well packed, and nicely gift wrapped too. I was extremely impressed,
Hi Naim, the gift arrived and my girlfriend is very happy. Thanks for the great service. Sasha..
Hi, I received my order today thank you. Again my purchases are excellent and you take great care to pack well. And thank you so much for the lovely surprise gift. I didn’t expect such a lovely gift which you gift wrapped so nicely. You have always been helpful answering my questions on your merchandise, and thanks for posting quickly. Thanks again for being such a professional company. Many thanks.
Thank you for your outstanding service. Having the products gift wrapped was wonderful. Also thank you for the free clock. The speed at which the gifts arrived and the presentation was amazing. Thank you. Will most definitely use your site again.
Hi just purchased from you for the first time and want to say thankyou for making it so easy . Your delivery of the article was super fast and the gift wrapping was great . Dont think it could get any better . Will certainly be shopping with you again. Thanks John.
I first used cool gifts a few months ago and was really happy with the service and product I received, but had no idea the ends that they would go to help out their customers. Recently I came to them with a request for an item that I had seen on an opposing web site, I had no pictures or codes for them to find the product I was after so it was no mean feat I was asking of Naim to find it for me. But with in no time flat he had not only found it, but had ordered it in especially for me, and nothing was too much trouble. It arrived safely today, and I am completely rapt. I had thought customer service like this was a thing of the past, well not at cool gifts, they are always willing to go the extra mile to help out, and do it with a happy heart. I will definitely be back!! And as for the opposing web site, well they not only lost a sale, but they've lost a customer through their slackness.
Hello, My order arrived today, thank for the excellent service.
Hello, Have just received my parcel and wanted to say a big thank you for the way it arrived. The wrapping was such a surprise and your service is unbelievable it is and was a pleasure to order from you and I was so impressed with the care taken in the packaging. I will definitely be buying from you again in the future your customer service is second to none I am one very very happy customer.
Good Evening, I just want to say how very impressed I was with the service that Coolgifts provided to me. The fast delivery really took me by surprise and the handbag was everything I thought it would be. I have recommended your site to all my friends & work colleagues, as I was so impressed with the service. Just thought I'd let you know, as working in the customer service industry myself, you are rarely credited with good service!!! thanks again, I will definitely be back.
Hi Coolgifts Team, I have just made my first real internet purchase (apart for Hotels), with you. My husband & I couldn't get over the stunning presentation, of the hand bag I purchased. It was gift wrapped in gorgeous bright colours, delivered promptly, emails to confirm what I had purchased, and the hand bag, while I was familiar with the brand, was exactly, as shown, and what I had hoped for. So well done, and if everyone is as happy as I am, you deserve to be a successful, online Company.
Hello Cool Gifts! I absolutely love my new purse and love the fantastic service that I have received with your company, it has been a pleasure, super fast delivery, I will be shopping again and have recommended your site to others!
I just want to thank you for the prompt delivery of my order and for wrapping it up for me after you found out it was to be a gift for my husband. Not many people go to such efforts. I will be telling my friends all about your site.
Hi there, I just wanted to thank you for the great site you have. I ordered 3 things last week, they arrived promptly, and were beautifully packaged! Thanks so much - I've been telling everyone about you!
Thank you, received products on time, and well packaged, I have been telling my friends, A1
Absolutely loved the bubble chair, what a great selection of products, cannot wait to shop again.
Many thanks for your excellent service, how gorgeous is that 'Dalmatian' handbag.
Thank you, my little girl loved it.